Shipping & Terms

 <Shipping Fee>
Asia North America Europe Others
Order up to $98 
(Desktop Chair x 1)

Shipping method = ePacket
$8 $10 $10 $10
Order b/w $99 & $176
(Desktop Stool x 1 or Desktop Chair x 2)
Shipping method = ePacket
$17 $23 $23 $23
Order over $177
Shipping method = EMS
$37 $50 $58 $58
  
 <Shipping Method>
  • We ship our products worldwide via Japan Post. - It usually takes 7 ~ 15 days - Tracking number is usually provided (but may not be available for some countries).
ePacket (Airmail), Tracking service available for most countries.
EMS (Express) Tracking service available for most countries.
 <Shipping Terms>
  • Shipping fee varies depending on order size and destination (see above).
  • Import duties may be required for some countries & areas. Customer (receiver) is responsible for all import duties.
<Price>
Price shown is final. Additional fee is required for shipping and handling (see above). Customer (receiver) is responsible for all import duties.
 
<Payment>
We accept major credit cards (Visa, Mastercard) and PayPal.
 

<Return Policy>

  • Due to the inconsistent nature of the materials and hand-made process, specifications may slightly vary for each product.
  • Wood grain is different for each product and may contain some knots or natural smudges.
  • Customer may return a defective product to MOKU for repair or replacement within 7 days from the date of receipt. The Customer will be responsible for all shipping costs and import/export duties.
<Contact>
Please email us at "info(at)moku-woodware.com" Please replace (at) with @

< Limitation of Warranty >

  • MOKU shall not be liable for any direct, indirect, special, incidental or consequential damage arising out of the use of its products.
  • Due to the inconsistent nature of the materials and hand-made process, product specifications may slightly vary for each product. Wood grain is different for each product and may contain some knots.